Quiz-6

1.Quality champions are appointed by
a)Senior management b) Executive management
c) None of the above

2.Statistical analysis becomes the basis for decision making. (T/F)

3.Management becomes more active in recognizing success. (T/F)

4.Quality mgmt is a set of ________ principles

5.Awareness training should be directed at selling benefits. (T/F)

6.It is normal for people to object to any new idea. (T/F)

7.Change normally will not occur unless the customer's objection are overcome. (T/F)

8. Implementing quality management is a short term effort. (T/F)

9.The survey should cover the areas of
a)Job Satisfaction
b)Organization satisfaction
c)Management Satisfaction
d)Quality productivity
e)All of the above
f)None of the above

10.Quality management is a culture change. (T/F)

11.Management commitment is not required if everybody commits for quality. (T/F)

12.Management need not provide funds for training. (T/F)

13.Obtaining quality management support from first line managers and employees is relatively difficult. (T/F)

14.The champion will emerge after the planning for quality management implementation. (T/F)

15.The need for a champion lasts a minimum of ______ to ______ years.

16.Leadership simply stated is for money. (T/F)

17.Almost any increase in the quality of MIS systems can multiply itself in savings on future maintenance. (T/F)

18.Exec Mgmt should operate as ____ to improve atleast 1 mgmt process before moving Quality Mgmt down the organization

19.Much like the concept of "quality" leadership does not define a precise definition. (T/F)

20.The keystone of modern management technique is to focus employees and not on their behavior. (T/F)

21.Leadership is not understood well enough to become part of body of thought called "the science of management". (T/F)

22.Understanding precedes behaviour change. (T/F)

23.Awareness training should create the awareness of the defined topic and initiate action associated with that topic. (T/F)

24.Both the activities in the above question occurs simultaneously. (T/F)

25.Limit training program to
a) 1/2 hour b) 1 hour c) 2 hour

26.Crucial step of the awareness training is to resolve the customer's objections. (T/F)

27.Name any 2 administrative activities when planning for awareness training
28.It is normally advantageous to conduct the training session with homogeneous groups. (T/F)

29.Quality Management has orientation toward data gathering for problem identification. (T/F)

30.Implementing quality management is a short term effort. (T/F)















Answers
1. C

2. T

3. T

4. Guiding

5. T

6. T

7. T

8. F

9. E

10. T

11. F

12. F
13. F

14. F

15. 2,3

16. F

17. T

18. PIT

19. T

20. T

21. T

22. T

23. T

24. F

25. C

26. T

27. List

28. T

29. T

30. F