1.Quality champions are appointed by
a)Senior management b) Executive management
c) None of the above
2.Statistical analysis becomes the basis for decision making. (T/F)
3.Management becomes more active in recognizing success. (T/F)
4.Quality mgmt is a set of ________ principles
5.Awareness training should be directed at selling benefits. (T/F)
6.It is normal for people to object to any new idea. (T/F)
7.Change normally will not occur unless the customer's objection are overcome. (T/F)
8. Implementing quality management is a short term effort. (T/F)
9.The survey should cover the areas of
a)Job Satisfaction
b)Organization satisfaction
c)Management Satisfaction
d)Quality productivity
e)All of the above
f)None of the above
10.Quality management is a culture change. (T/F)
11.Management commitment is not required if everybody commits for quality. (T/F)
12.Management need not provide funds for training. (T/F)
13.Obtaining quality management support from first line managers and employees is relatively difficult. (T/F)
14.The champion will emerge after the planning for quality management implementation. (T/F)
15.The need for a champion lasts a minimum of ______ to ______ years.
16.Leadership simply stated is for money. (T/F)
17.Almost any increase in the quality of MIS systems can multiply itself in savings on future maintenance. (T/F)
18.Exec Mgmt should operate as ____ to improve atleast 1 mgmt process before moving Quality Mgmt down the organization
19.Much like the concept of "quality" leadership does not define a precise definition. (T/F)
20.The keystone of modern management technique is to focus employees and not on their behavior. (T/F)
21.Leadership is not understood well enough to become part of body of thought called "the science of management". (T/F)
22.Understanding precedes behaviour change. (T/F)
23.Awareness training should create the awareness of the defined topic and initiate action associated with that topic. (T/F)
24.Both the activities in the above question occurs simultaneously. (T/F)
25.Limit training program to
a) 1/2 hour b) 1 hour c) 2 hour
26.Crucial step of the awareness training is to resolve the customer's objections. (T/F)
27.Name any 2 administrative activities when planning for awareness training
28.It is normally advantageous to conduct the training session with homogeneous groups. (T/F)
29.Quality Management has orientation toward data gathering for problem identification. (T/F)
30.Implementing quality management is a short term effort. (T/F)
Answers
1. C
2. T
3. T
4. Guiding
5. T
6. T
7. T
8. F
9. E
10. T
11. F
12. F
13. F
14. F
15. 2,3
16. F
17. T
18. PIT
19. T
20. T
21. T
22. T
23. T
24. F
25. C
26. T
27. List
28. T
29. T
30. F
Wednesday, October 10, 2007
Quiz-5
1. Fill in the blanks below with the two types of testing that are conducted when performing dynamic testing that executes system code:
_________________ testing addresses the overall behavior of the program by testing
transaction flows, input validation, and functional completeness.
_________________ testing includes path testing, code coverage testing and
analysis, logic testing, nested loop testing, and many similar techniques.
2. Performance and stress testing are considered ___________________ testing.
3. White Box testing assumes that the path of logic in a unit or program is not known. (T/F)
4. Name 3 of 5 techniques of White Box testing:
__________________
__________________
__________________
5. Black Box testing determines whether combinations of inputs and operations produce expected results. (T/F)
6. One technique of Black Box testing is Equivalence Partitioning. In a program statement that accepts only one choice from among 10 possible choices, numbered 1 through 10, the middle partition would be from _____ to _____.
7. In the above example, using a Boundary Analysis technique, the lower boundary input(s) would be:
a.1
b.–1 and +1
c.0 and 2
d.0 and 1
8. Incremental Testing involves adding unit-tested programs to a given module or component one by one, and testing each resultant combination. Of the two types, Top-down is often thought to be easier because drivers are often easier to create than stubs. (T/F)
9. The type of testing performed once enough units are integrated with Incremental Testing such that a single business function can be performed is known as:
a.System
b.Integration
c.Unit
d.Thread
10. Acceptance Testing, as a standard test stage, lends itself only to the _____________ technique of testing.
ANSWERS:
1. Functional and Structural
2. Structural
3. False
4. Statement Coverage
Condition Coverage
Decision Coverage
Decision/Condition Coverage
Multiple Condition Coverage
5. True
6. 1 to 10
7. c. 0 and 2
8. False
9. Thread
10. Black Box
_________________ testing addresses the overall behavior of the program by testing
transaction flows, input validation, and functional completeness.
_________________ testing includes path testing, code coverage testing and
analysis, logic testing, nested loop testing, and many similar techniques.
2. Performance and stress testing are considered ___________________ testing.
3. White Box testing assumes that the path of logic in a unit or program is not known. (T/F)
4. Name 3 of 5 techniques of White Box testing:
__________________
__________________
__________________
5. Black Box testing determines whether combinations of inputs and operations produce expected results. (T/F)
6. One technique of Black Box testing is Equivalence Partitioning. In a program statement that accepts only one choice from among 10 possible choices, numbered 1 through 10, the middle partition would be from _____ to _____.
7. In the above example, using a Boundary Analysis technique, the lower boundary input(s) would be:
a.1
b.–1 and +1
c.0 and 2
d.0 and 1
8. Incremental Testing involves adding unit-tested programs to a given module or component one by one, and testing each resultant combination. Of the two types, Top-down is often thought to be easier because drivers are often easier to create than stubs. (T/F)
9. The type of testing performed once enough units are integrated with Incremental Testing such that a single business function can be performed is known as:
a.System
b.Integration
c.Unit
d.Thread
10. Acceptance Testing, as a standard test stage, lends itself only to the _____________ technique of testing.
ANSWERS:
1. Functional and Structural
2. Structural
3. False
4. Statement Coverage
Condition Coverage
Decision Coverage
Decision/Condition Coverage
Multiple Condition Coverage
5. True
6. 1 to 10
7. c. 0 and 2
8. False
9. Thread
10. Black Box
Quiz-4
Cost of Quality:
1.Name the 3 major cost components of Cost of Quality (CoQ)
2.Failure costs are associated with where the failure occurred. T or F
3.What is the relationship between increasing spending in achieving quality and the costs associated with lack of quality? A) flat; b) exponential; c) inverse
4.Increases in software quality produce increases in productivity. Why?
5.Why is their controversy over the concept of diminishing returns in software quality?
6.Cost of Quality accounts for what percentage of software development costs?
a)10-20%
b)40-50%
c)2-5%
Answers:
1) Prevention, appraisal and failure
2) T – internal and external
3) Inverse
4) Increased efficency in the software test process by reducing the amount of appraisal (test) costs.
5) Because of the polarity in producing software that meets the current market quality requirements and the time trend of increasing expectations of quality over the long run.
6) 40-50%
1.Name the 3 major cost components of Cost of Quality (CoQ)
2.Failure costs are associated with where the failure occurred. T or F
3.What is the relationship between increasing spending in achieving quality and the costs associated with lack of quality? A) flat; b) exponential; c) inverse
4.Increases in software quality produce increases in productivity. Why?
5.Why is their controversy over the concept of diminishing returns in software quality?
6.Cost of Quality accounts for what percentage of software development costs?
a)10-20%
b)40-50%
c)2-5%
Answers:
1) Prevention, appraisal and failure
2) T – internal and external
3) Inverse
4) Increased efficency in the software test process by reducing the amount of appraisal (test) costs.
5) Because of the polarity in producing software that meets the current market quality requirements and the time trend of increasing expectations of quality over the long run.
6) 40-50%
Quiz-3
Quiz-3:
1. What is the maximum amount of time you have with a complainer to begin offering solutions to their complaint. _________________
2. What do you believe is the most important of the four step complaint-resolution process and why?
3. To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer’s problem. (T/F)
4. An angry person is more likely to tell you symptoms than the real problems. (T/F)
5. You should always listen attentively to your customer and never ask them to further explain what they mean. (T/F)
6. Taking action after hearing the complaint will solve two purposes: first, it will determine the validity of the facts; and second, ______________________________
7. After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable. (T/F)
8. When you believe the problem has been solved, it is logical to assume that your customer also agrees. (T/F)
Quiz-3 Answers:
1.4 minutes
2.Getting on the same wave length with your customer to begin a meaningful dialog
3.False
4.True
5.False
6.Pacify the customer
7.True
8.False
1. What is the maximum amount of time you have with a complainer to begin offering solutions to their complaint. _________________
2. What do you believe is the most important of the four step complaint-resolution process and why?
3. To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer’s problem. (T/F)
4. An angry person is more likely to tell you symptoms than the real problems. (T/F)
5. You should always listen attentively to your customer and never ask them to further explain what they mean. (T/F)
6. Taking action after hearing the complaint will solve two purposes: first, it will determine the validity of the facts; and second, ______________________________
7. After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable. (T/F)
8. When you believe the problem has been solved, it is logical to assume that your customer also agrees. (T/F)
Quiz-3 Answers:
1.4 minutes
2.Getting on the same wave length with your customer to begin a meaningful dialog
3.False
4.True
5.False
6.Pacify the customer
7.True
8.False
Quiz-2
QUIZ-2
1. Quality of a walkthrough depends on preparation by participants.
True / False
2. ____________ is also known as V & V.
a) Software Testing
b) Software QA
c) Reviews & Inspections
d) All of the above
e) None of the above
3. __________ is 'Are we building the right product?'
4. __________ is 'Are we building the product right?'
5. Name any four of the various V & V activities.
6. Reviews can enforce the use of standards.
True / False
7. How can reviews reduce cost of quality?
8. Name 3 participants of a formal review.
9. What are the three rules for all reviews?
10. Inspections may or may not involve the author of the work product.
True / False
ANSWERS
1. True
2. d)
3. Validation
4. Verification
5. Peer Reviews, Inspections, Walkthroughs, Testing
6. True
7. Reviews detect defects early in the life cycle where it is less costly to correct.
8. Moderater, Recorder, Peer
9. Review product not producer, identify problems not solutions, all members responsible for results
10. True
1. Quality of a walkthrough depends on preparation by participants.
True / False
2. ____________ is also known as V & V.
a) Software Testing
b) Software QA
c) Reviews & Inspections
d) All of the above
e) None of the above
3. __________ is 'Are we building the right product?'
4. __________ is 'Are we building the product right?'
5. Name any four of the various V & V activities.
6. Reviews can enforce the use of standards.
True / False
7. How can reviews reduce cost of quality?
8. Name 3 participants of a formal review.
9. What are the three rules for all reviews?
10. Inspections may or may not involve the author of the work product.
True / False
ANSWERS
1. True
2. d)
3. Validation
4. Verification
5. Peer Reviews, Inspections, Walkthroughs, Testing
6. True
7. Reviews detect defects early in the life cycle where it is less costly to correct.
8. Moderater, Recorder, Peer
9. Review product not producer, identify problems not solutions, all members responsible for results
10. True
Quiz-1
Quiz 1:
1.A core concept of quality philosophies is that grass-roots efforts are an effective means to improve quality. True / False
2._______________ is defined as doing things right.
3.Achieving quality requires:
A.Understanding the customer’s expectations
B.Exceeding the customer’s expectations
C.Meeting all the definitions of quality
D.Focusing on the customer
E.All the above
4.Quality can be defined through internal means. True / False
5.The essence of a quality internal product is:
A.Improving internal processes
B.Delivering the right product
C.Customer satisfaction
6.The cost of poor quality is usually less than 15 % of the cost of doing business. True / False
7.The gains from continuous process improvement will fall off over time because internal processes can never be perfect. True / False
8.Steps to implementing a Quality Culture would NOT include:
A.Creating a department that focuses on quality improvement
B.Listening to customers to determine their requirements
C.Demonstrating executive leadership and commitment
D.Identifying costs of quality and focusing on prevention
9.Deming’s Fourteen Points for Management can be summed up by:
A.Create constancy of purpose by breaking down barriers between departments
B.Cease dependence on inspection to achieve quality
C.Stop focusing on judgment results and start focusing on improvement of processes
D.Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs
Quiz 1 Answers:
1. False. Most quality improvement philosophies require that management take ownership and leadership of quality improvement efforts.
2. EFFICIENCY is doing right things right. Effectiveness is doing the right things.
3. E. All of these things, natch.
4. False. Quality cannot be defined without the customer.
5. C. The essence of any quality product is customer satisfaction.
6. False. The cost of poor quality is generally known to be up to 50% of the cost of doing business.
7. False. The gains from continuous process improvement (the basis of TQM, otherwise known as Kaizen) can never fall off because the reduction in rework reduces cost and then pays for more productive output.
8. A. All levels of an organization must take ownership of the quality culture transformation
9. C. The other points are part of Deming’s fourteen points, but only C sums them up.
1.A core concept of quality philosophies is that grass-roots efforts are an effective means to improve quality. True / False
2._______________ is defined as doing things right.
3.Achieving quality requires:
A.Understanding the customer’s expectations
B.Exceeding the customer’s expectations
C.Meeting all the definitions of quality
D.Focusing on the customer
E.All the above
4.Quality can be defined through internal means. True / False
5.The essence of a quality internal product is:
A.Improving internal processes
B.Delivering the right product
C.Customer satisfaction
6.The cost of poor quality is usually less than 15 % of the cost of doing business. True / False
7.The gains from continuous process improvement will fall off over time because internal processes can never be perfect. True / False
8.Steps to implementing a Quality Culture would NOT include:
A.Creating a department that focuses on quality improvement
B.Listening to customers to determine their requirements
C.Demonstrating executive leadership and commitment
D.Identifying costs of quality and focusing on prevention
9.Deming’s Fourteen Points for Management can be summed up by:
A.Create constancy of purpose by breaking down barriers between departments
B.Cease dependence on inspection to achieve quality
C.Stop focusing on judgment results and start focusing on improvement of processes
D.Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs
Quiz 1 Answers:
1. False. Most quality improvement philosophies require that management take ownership and leadership of quality improvement efforts.
2. EFFICIENCY is doing right things right. Effectiveness is doing the right things.
3. E. All of these things, natch.
4. False. Quality cannot be defined without the customer.
5. C. The essence of any quality product is customer satisfaction.
6. False. The cost of poor quality is generally known to be up to 50% of the cost of doing business.
7. False. The gains from continuous process improvement (the basis of TQM, otherwise known as Kaizen) can never fall off because the reduction in rework reduces cost and then pays for more productive output.
8. A. All levels of an organization must take ownership of the quality culture transformation
9. C. The other points are part of Deming’s fourteen points, but only C sums them up.
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